Scroll down for FAQ section. . .
WHAT WE DO
Our Experiences page found on our website’s main menu outlines the sessions we offer and what is included, as well as our prices.
WHO WE ARE
We are a privately owned business. Our passion for building simulators started back in 2004, where Steve (business partner) was building Boeing 737 AWAC simulators for a contract between THALES and RAAF. Since then we have gained valuable experience on how to build the ultimate flight simulator. We are dedicated to providing 100% customer satisfaction with the build quality and the actual flying experience.
Steve is now also qualified as an Aviation Simulator Evaluator. A Simulator Evaluator is a person appointed by CASA to investigate and/or re-certify airline industry Level D simulators.
ABOUT THE SIMULATOR AND THE 737JET EXPERIENCE
The simulator is a Boeing 737-800 NG based. The flight dynamics are in-house engineered to replicate the 737-800W flight model and has been injected into the avionics computer. The simulator is powered by state of the art IBM P-series servers operating in a multi-cluster mode. This produces a combined processing power of 15Ghz of supercomputing. The effect of this is latency free high frame rate realistic flight dynamics.
The visuals are run by state of the art high definition projection system. All of this is reflected on a 9m curved screen with 250 degree field of view. The cockpit is fully enclosed and air-conditioned.
The simulator is classified as a 3 degree of movement motion simulator, so it does have landing and ground effects. You can feel the bumps, shakes and vibrations of the aircraft as you come down the runway.
40% of the parts are actual Boeing aircraft parts and 60% of the cockpit parts are composite and custom made replica parts.
The simulation software is also built in-house by our parent company, K&S Simulations.
PLAN FOR CASA APPROVAL AND BUILD OF 6 DEGREE FULL-MOTION SIMULATOR
Our penultimate goal is to achieve a CASA (Civil Aviation Safety Authority) C-Level or D-Level certification. We have already started building our second simulator which will have a 6DOF hydraulic motion system which we hope to launch by the end of 2016.
What should I wear?
Can I bring a friend?
Can I share the session with a friend?
Can kids fly?
Please also note: Children under 10 are not permitted inside the simulator as the equipment is very expensive and must not be played with. Just like a real aircraft, one button accidentally touched can cause the simulator to malfunction.
Are there height and weight restrictions?
Is there disabled access and/or facilities?
Will the experience be recorded?
Yes! Your experience can be recorded with a wide-angle HD camera and the DVD or USB available for purchase. So you can watch your experience over and over again and brag to your friends! If you wish to purchase the DVD or USB (which depends on the length of the session), please inform your pilot instructor or the flight attendant upon checking in. Or when making your booking. So that we can make sure to press the record button. PLEASE NOTE: video recordings with your own device are not permitted inside the simulator or in the viewing lounge. The instruction is intentional not audible on the video, although you will be able to hear the simulated aircraft noises to enhance the realism of the flight.
Is it a motion simulator?
Is it a fully enclosed simulator?
How realistic are the visuals?
Are the instructors real pilots?
Can I use my own camera to take pictures?
Is the information I supply when booking online secure?
What payment methods do you accept?
Online bookings are made via PayPal, where you can pay securely using a credit card. You do not require a PayPal account, just follow the prompts to enter your credit card details.
Bookings can also be made on the phone and paid by credit card. A receipt will be emailed to you. Or come visit us in person and pay by cash. (Please note, we do not accept American Express or Diners Card).
All bookings must be paid for before the session booking day.
The HD Video Recording, Photos, 737Jet Merchandise and any additional future bookings can be paid in person on the day by eftpos or cash.
How do I book and/or claim a gift voucher?
Go to the Bookings page to make a new booking or to the Gift Vouchers page to purchase a Gift Voucher. Select the experience by session duration and follow the prompts to checkout. If you have a discount promotion code, enter it in the designated ‘Promo Code’ field, click on the ‘Go!’ button and the discount will be automatically updated. A confirmation email will be sent to you soon after with additional details and either your booking time confirmation or a Gift Voucher with a unique voucher code (as a PDF attachment). You will also receive a receipt for your payment in a separate email. Gift Vouchers also come with a special link for a complimentary 737Jet Boarding Pass Gift Card. If you would prefer, a 737Jet Boarding Pass Gift Card can also be posted to you upon request or pick one up in-store.
The gift voucher recipient can redeem their voucher online via the Redeem a Voucher page and follow the prompts to enter their unique voucher code, their personal contact details and select their chosen date and time. If they have any issues, contact us by phone or email or use the contact form on the Contact page.
Are gift vouchers transferable?
I received a gift voucher, can I upgrade my session?
My Gift Voucher is about the expire, can I extend it?
How much does it cost to become a Flight Club member?
Why do I need to provide Photo ID to become a Flight Club member and/or for 90 minutes and over sessions?
Can I customize my flight experience?
This will be offered exclusively to our Flight Club members. Whilst we have pre-designed the sessions, we are also in the business of fun! So if you would like a more exhilarating and dramatic flight, we are more than happy to accommodate.
If you have something specific in mind, call or email us to discuss.
What if I am running late for my booking?
Please contact us as soon as you can to inform us. Your session may be cut short by the amount of time you are late so that the next customer is not affected.
Please make every effort to arrive at least 10 minutes before your booking time to ensure you make the most of your experience.